Louisville Slugger Fastpitch Bats
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Louisville Slugger ® TPS FP12Z Zephyr -13 Fastpitch Softball Bat:
Item # FP12Z
Please have the following information available when calling or accessing the Louisville Slugger® Web site for a return authorization (RA#): model number, length, weight, proof of purchase, date purchased and location where purchased.
To request a return authorization number (RA#): Call the Louisville Slugger® Warranty Department, Monday – Friday 8:00 a.m. – 6:30 p.m. Eastern time at 800-282-BATS (2287) or access their Web Site, 24 hours a day.
Ship your aluminum/composite bat, freight prepaid (paid by customer), along with a copy of your proof of purchase to:
Warranty Department, RA# ______,
2620 East Francis Street
Ontario, CA 91761
Important note: do not attempt to physically drop off your warranty product(s) at the address above, Louisville Slugger® is not permitted to accept warranty items at their warehouse location from individuals. Your warranty claim must be shipped according to the stated policy.
Upon receipt of product and proof of purchase Louisville Slugger® will examine the aluminum/composite bat. Louisville Slugger®, shall have the option to either repair or replace, at its discretion, aluminum/composite bats found to have manufacturing or material defects. Repair or replacement bats will be shipped via Ground service within 2 business days after receipt of your bat (Louisville Slugger® will reciprocate your method of shipping if shipped via an expedited manner), pending stock availability. The substitution of a comparable model will be made should a discontinued bat no longer be available. If a replacement bat is sent, the replacement bat does not start a new one-year warranty but does fulfill the remainder of the warranty from the original date on the proof of purchase. All replacement bats will be marked.
If Louisville Slugger® concludes that the bat does not meet warranty criteria, the bat will be returned. Please note that Louisville Slugger® bats are manufactured with ultra-thin walls to maximize performance. It is possible that slight indentations (dings) and/or surface deformations (out-of-roundness) may occur. This does not constitute a defective product.
Making false or fraudulent claims is illegal. This includes altering or creating a counterfeit sales receipt to make an out-of-warranty product appear to be in-warranty and/or making a claims under a fictitious name or address or under any name or address not your own. Submitting such documentation to Louisville Slugger® for replacement is a violation of state and federal laws. Louisville Slugger® will retain any bat returned under a fraudulent claim and such conduct will be referred to the appropriate law enforcement agencies for further investigation which could result in Federal prosecution under the U.S. Mail Fraud Statutes. (18 USC, Citation 1341 and 1342).
Louisville Slugger's warranty obligation is to the original owner and is non-transferable. Louisville Slugger® DOES NOT accept receipts from PayPal, Paypoint, eBay or other auction websites. Your receipt must be from an authorized Louisville Slugger® dealer to receive warranty services.
While more durable than wood, aluminum and composite bats can break and possibly cause injury to the batter, other players, or spectators. Inspect your bat frequently for surface damages such as cracks, dents, chips or breaks. Do not use bats that are broken, chipped, dented, cracked or have loose end caps or knobs. Hillerich & Bradsby Co. reserves the right to refuse warranty service to any person whom the Louisville Slugger® Warranty Department deems as abusing its products or warranty policy.
Louisville Slugger® tries to keep up with any rule changes that may arise throughout different leagues. Louisville Slugger® does not make or change the rules, and cannot replace bats that no longer comply with rules that have been changed.
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This page was updated May 22, 2018
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