RETURN/EXCHANGES:
The products you order from us are important to you. Likewise, your
satisfaction is important to us. Within 30 days of purchase you may return most
unused items for a full refund, less shipping cost. Some exclusions apply - please read details below:
- Within 30 days of purchase we will accept all
returns of new-condition (unused, unwashed, unaltered and with original
packaging) merchandise, excluding custom printed garments, swim suits, under
gear such as supporters & bras, and collectibles such as baseball cards
and baseball/softball bats which have the cellophane wrapping removed. Quantity or team orders that incur a discounted rate will be subject to a restocking charge of 25% for non exchanged returns. Items which carry a restricted
return policy will be noted on their respective web pages. Refunds for items
purchased after 30 days will not be honored. For defective or warranty issues
please see WARRANTYS. Packaging must be returned intact and the unit's box must
be covered and kept in new-condition. Putting labels on or otherwise damaging
or allowing damage to occur to the packaging will result in forfeiture of
refund or replacement for that item. Shipping and handling charges are not refunded
unless the return is a result of our error.
- Purchases which include "free shipping" or discounted shipping costs that are
returned to stock will be credited for the amount of the item(s), less the shipping charge
(usually about $7.55 - $8.45 for 1 item and $.90 per additional item thereafter).
Customer also assumes return shipping cost.
Item(s) returned to stock that would reduce the qualifying amount for free shipping
below the qualifying level will be credited for the amount of the item(s), less the shipping charge
that would have normally been applied.
Item(s) returned for exchange will incur the normal shipping
charge to send the exchanged items(s), and assume the return shipping cost.
- In order to return an item the customer must obtain
a RETURN AUTHORIZATION NUMBER. To obtain an RA Number
for exchanges e-mail returns@WePlaySports.com
or call 1-800-745-5586 so that arrangements can be made for an
exchange. Unless the exchange is necessary due to our error, customer will be
responsible for return shipping and exchange costs. For a refund of qualified
items purchased, e-mail returns@WePlaySports.com for the necessary RA
Number. Items which are returned without an RA Number will be refused. Unless
the return is due to our error, customer will be responsible for return
shipping. WePlay Sports will not be responsible for any returned or exchanged
item which is lost in transit.
- Items returned must meet the 30 day limit. In
addition, items must be returned in its new, unused condition. Items must not
show any sign of wear or use. Items must also be returned in its original
packaging along with any tags, manuals, attachments, etc. Shoes, for example,
must be returned in its original carton.
- Customers who return or exchange items due to our
error will be reimbursed for the cost of ground shipment only.
GUARANTEES/WARRANTIES: Most products carry a, one-time, implied
manufacturer's defect warranty. We sell a wide range of products, and the
warranty will vary from one company to the next. Common sense should apply. Either the manufacturer, WePlay Sports®
or both will be the final arbitrator in deciding if a returned item is defective.
If an item is deemed defective, either the manufacturer or WePlay Sports® will endevour to send
an exact color and size model replacement, unless otherwise arranged at our cost. Afterwards, a replaced item
does not carry a warranty, and may not be returned under any circumstance.
Item(s) that are worn out are not considered defective. In some instances, a
specific documented manufacturer's warranty may accompany an item while in many others it may be
assumed. Most items should be returned to the manufacturer for their inspection
and disposition. Should a customer have an issue
with any product purchased from WePlay Sports, please e-mail
returns@WePlaySports.com. We will do our best
to resolve such issues promptly.
ORDERING: When
submitting your order, please be accurate. For your protection, all address
orders are verified to the best of our ability before processing. Orders which
can not be verified or which are deemed false will not be processed. WePlay
Sports reserves the right to refuse any order which do not meet standard order
guidelines. Click here for more order
info. |
